This Privacy Statement explains how information about you is collected, used, and disclosed by Coach Wags, LLC (“Coach Wags,” “we” or “us”). This Privacy Statement applies to information we collect when you use our website and services (collectively, the “Services”) or when you otherwise interact with us. This Privacy Statement does not apply to websites, applications, or services that display or link to different privacy statements.
We may change this Privacy Statement from time to time. If we make changes, we will notify you by revising the date at the top of the Privacy Statement. If we make material changes to this statement, we will provide you with notice or obtain consent regarding such changes as may be required by applicable law. We encourage you to review the Privacy Statement whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy. Capitalized terms used but not defined in this Privacy Statement have the meanings given to them in the Terms of Service applicable to your location.
Collection of Information
The information we gather depends on your interactions with us, the Services you utilize, and the choices you make. We collect and process information about you with your consent and/or as necessary to deliver the products and services you request, operate our business, fulfill our contractual and legal obligations, safeguard the security of our systems and customers, or serve other legitimate interests.
We obtain information about you through various methods when you use our Services, including data you provide directly, information collected automatically, and data from third-party sources.
Information You Provide to Us
We collect information that you voluntarily provide to us. For instance, we gather information when you create an account, post or reserve a listing, make a payment, write a review, communicate with other users through our Services, or engage in any other interactive features offered. Additionally, we collect information when you participate in contests, promotions, or surveys, apply for employment, communicate with us via third-party social media platforms, request customer support, or otherwise contact us. The types of information we may collect include basic user details (such as your name, email address, postal address, phone number, photographs, gender, and date of birth); pet-related information (such as breed, age, photographs, veterinarian details, and immunization status); tax information (including social security or other tax identification numbers for Service Providers); and any other information you choose to provide, including the content of any communications sent or received through the Services.
We may also collect and store limited payment information from you, such as the type of payment card, expiration date, and partial payment card number; however, we do not store or have access to complete payment card numbers, as all transactions are processed through our third-party payment processors.
In certain cases, we may also collect information you provide about others, such as when you send an email to a personal contact via our Services. In such instances, we will use this information solely to fulfill your request and not for any additional promotional purposes involving those contacts.
You may decline to provide the requested information. However, if you choose not to supply information necessary for certain products or features, those products or features may be unavailable or may not function properly.
Information We Collect Automatically When You Use the Services
When you access or utilize our Services, we automatically gather information regarding you, including:
Log Information: We collect log data pertaining to your use of the Services, such as the type of browser employed, times of access, pages viewed, your IP address, and the webpage you visited prior to navigating to our Services.
Device Information: We gather information about the computer or mobile device you use to access our Services, including the hardware model, operating system and its version, unique device identifiers, and mobile network details.
Location Information: We may collect data regarding the location of your device each time you access or utilize certain features of our mobile applications or otherwise give consent to the collection of this information. For further details, please refer to “Your Choices” below.
Information Collected through Cookies and Other Tracking Technologies: We employ various technologies to operate our Services and collect information, including cookies and web beacons (collectively, “Cookies”). Most web browsers are configured to accept cookies.
Information We Collect from Other Sources
We may also obtain information from additional sources and integrate it with the information we collect through our Services. For instance, we may gather information about you from third parties, including but not limited to mailing list providers, partners with whom we offer co-branded services or engage in joint marketing activities, agencies conducting background checks, and publicly available sources. Furthermore, if you create or log into your account via a social media platform, we will have access to certain information from that platform, such as your name, account details, and friends lists, in accordance with the authorization procedures established by the respective social media site.
Use of Information
We may utilize information about you for various purposes as outlined in this Privacy Statement or communicated to you in relation to our Services, including to:
- Provide, maintain, and enhance our Services;
- Facilitate and process transactions and send you related information, including booking and payment confirmations and tax documentation (where applicable);
- Enable communication between you and other users of the Services;
- Send technical notices, updates, security alerts, and support or administrative messages;
- Respond to your comments, questions, and requests, and deliver customer service;
- Mediate disputes between users of the Services;
- Communicate with you regarding products, services, offers, promotions, rewards, and events provided by Coach Wags and other entities, as well as share news and information we believe will interest you;
- Monitor and analyze trends, usage, and activities associated with our Services;
- Detect, investigate, and prevent fraudulent transactions and other unlawful activities, safeguarding the rights and property of Coach Wags and others;
- Personalize and enhance the Services, and deliver advertisements, content, or features aligned with user profiles or interests;
- Facilitate contests, sweepstakes, and promotions, and process and deliver entries and rewards;
- Integrate or combine information obtained from other sources to better understand your needs and improve our service; and
- Perform any other purpose disclosed to you at the time of information collection.
Sharing of Information
We may share with third parties information about you, including your personal data and communications, as follows or as otherwise described in this Privacy Statement:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of Coach Wags, its employees, its users (including their pets), or the public.
- In connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, divestiture, bankruptcy, dissolution, or other transaction or proceeding involving sale, transfer, or divestiture of all or a portion of our business or assets to another company;
- Between and among Coach Wags and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership, and
- With your consent or at your direction.
- We may also share aggregated or de-identified information.
Social Sharing Features
The Services may include social sharing features and other integrated tools (such as the Facebook “Like” button) that enable you to share your actions on our Services with other media and to receive content from those sources. Your utilization of such features facilitates the sharing of information with your friends or the public, depending on the preferences you set with the provider of the social sharing feature. For additional details regarding the purpose and extent of information collection and processing related to social sharing features, please refer to the privacy policies of the entities that offer these functionalities.
Advertising and Analytics Services Provided by Others
We may authorize third parties to provide analytics services and/or serve advertisements on our behalf across the Internet. These entities may utilize Cookies to gather information regarding your use of our websites and third-party websites. To obtain further information about how these third parties utilize Cookies and how to manage your preferences, please review our Cookie Policy. Please be aware that opting out of third-party advertising Cookies will not prevent you from receiving online advertisements; however, such ads will no longer be personalized.
Security
Coach Wags implements appropriate measures intended to safeguard your information against loss, theft, misuse, and unauthorized access, use, disclosure, alteration, and destruction.
Transfer and Location of Information
The information we collect may be stored and processed within your region, in the United States, or in any other country where we, our affiliates, subsidiaries, or service providers maintain facilities. The selection of processing locations is intended to promote operational efficiency, enhance performance, and establish redundancies to safeguard information in the event of an outage or other issues. We implement measures to ensure that the information collected under this statement is processed in accordance with its provisions and applicable legal requirements, regardless of the location where the data resides.
Retention of Information
We retain information for as long as necessary to deliver the products and complete the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. Since these requirements may differ depending on the type of information and the context of various products, actual retention periods can vary considerably based on factors such as user expectations or consent, the sensitivity of the information, the presence of automated controls allowing users to delete data, and our legal or contractual obligations.
Your Choices
Account Information
You may request to update, correct, or delete information about yourself at any time by logging into your online account. If you are unable to do so through your account, you may contact us at 608-658-0083 (U.S.). We reserve the right to decline requests that are unreasonable, excessive, prohibited by law, could adversely affect the privacy or other rights of another individual, where we are unable to authenticate your identity as the individual to whom the information pertains, or where such requests are not required to be honored by applicable law. Additionally, we may retain cached or archived copies of your information for a designated period of time.
Location Information
When you first install or launch any of our mobile applications that gather location information, you will be prompted to consent to the collection of such data. We require access to this information to enable certain features of our services; therefore, if you do not agree to this collection, you will be unable to utilize those features. Should you initially grant your consent, you may subsequently cease the collection of this information at any time by adjusting the settings on your mobile device. Please note that doing so may result in the deactivation of certain features within our mobile applications. Additionally, you can stop our collection of location data by following the standard uninstallation procedures to remove all of our mobile applications from your device.
Emails
If you receive marketing emails and wish to opt out, you may do so by clicking the “Unsubscribe” link within those emails. Should you choose to unsubscribe from marketing communications, we may still send you service-related emails, such as notifications regarding your account or our ongoing business relations, as well as surveys or other informational communications that may have their own method of unsubscribing.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Statement, please contact us: coachwagsk9@gmail.com